Returns & Refunds Policy
01. Our return approach
This policy applies to physical reading accessories bought directly from Clarke the Reader Inc. through clarkethereader.com. It describes the store policy for eligible change-of-mind returns and explains how damaged, defective or incorrectly supplied items are handled. Mandatory rights provided by applicable law continue to apply.
You may request an eligible return within 30 calendar days after delivery. The return request window is measured from the date the item is delivered, not the order date. Contact us before sending anything back so the correct item, order and return instructions can be confirmed.
02. Eligibility for an ordinary return
For an ordinary change-of-mind return, the item should be unused apart from reasonable inspection, clean, complete and in its original packaging where reasonably available. Include supplied accessories, instructions and components. Please take reasonable care of the item while deciding whether to keep it.
Damage caused by misuse, modification, excessive testing or an avoidable packaging failure may affect eligibility for a change-of-mind refund. This condition is not used to deny a valid claim for an item that arrived defective or an applicable statutory remedy. A product is not automatically excluded merely because the box was opened for inspection.
03. Requesting a return
Email care@clarkethereader.com with the order number, name used for the order, item to be returned and a brief reason. For a damaged or incorrect item, photographs can help us understand the issue. We will not ask for complete payment card details or a card security code to process a return.
We will provide the applicable return address and instructions after reviewing the request. The company address on this website is a contact address and should not be assumed to be an authorized return warehouse. Do not send a parcel to it without confirmed instructions. Retain a shipping receipt and tracking information.
04. Return shipping and responsibility
For an eligible change-of-mind return, the customer is ordinarily responsible for the return shipping cost unless the order or return communication states otherwise. We do not impose an undisclosed restocking fee. Any deduction legally permitted because of diminished value must be explained rather than automatically applied.
If we supplied the wrong item or an item arrived damaged or defective, we will arrange an appropriate remedy and cover reasonable return costs where a return is required. Use the authorized method and packaging instructions so the parcel can be tracked and the item is protected. Responsibility for a parcel in transit is assessed in accordance with the circumstances and applicable law.
05. Damaged, defective or incorrect items
Contact us promptly after discovering a problem and describe what happened. For visible transit damage, keep the shipping packaging and take photographs if safe to do so. Please do not continue using an electrical item that appears damaged or unsafe.
After review, an appropriate remedy may include a replacement, repair where suitable, refund or another solution allowed by applicable law. Reporting a problem after the ordinary 30-day change-of-mind window does not automatically remove a warranty or statutory right. We do not require you to obtain a carrier reimbursement before we consider a seller-responsibility claim.
06. Refund review and payment
After receiving a returned item, we will inspect it and inform you of the refund decision. Once approved, we aim to initiate the refund within 10 business days. A bank or payment provider may need additional time to display the credit. If a law requires an earlier refund or a different procedure, that requirement takes priority.
Refunds are normally issued to the original payment method. We cannot guarantee an exact posting date because the payment provider controls that stage. For a change-of-mind return, original outbound shipping is generally not refunded unless applicable law or the order terms require otherwise. Where the seller is responsible for the problem, required delivery and return costs are included as appropriate.
07. Exchanges and replacements
If you would prefer a different accessory, contact us before returning the original. Exchange availability depends on current stock and the item requested. A replacement should not be assumed available merely because a product appears in the catalog.
Where a direct exchange cannot be arranged, an eligible item can be handled through the ordinary return procedure and the preferred item purchased separately. We will explain any difference in price or delivery costs before a replacement transaction is completed.
08. Cancellations and order changes
Contact us as soon as possible if you need to cancel or amend an order. We can only change it while the payment, processing and dispatch stage permits. If it has already shipped, the returns procedure may apply instead.
If we cancel an unavailable item or cannot ship the order as agreed, the unfulfilled purchase is refunded as required. A customer’s right to decline an applicable shipment delay is separate from an ordinary after-delivery return. See the Shipping & Delivery Policy for delay procedures.
09. Exceptions and rights
The store currently presents ordinary physical reading accessories. We do not invent blanket “all sales final” exclusions for the whole collection. If a genuinely customized or otherwise specially excluded item is offered in future, its conditions must be clearly stated before purchase and remain subject to applicable law.
This policy is not a substitute for a manufacturer’s confirmed warranty, and it does not remove an applicable implied warranty or consumer protection. If you believe a return decision is incorrect, contact us with the order reference and explanation so it can be reviewed.
10. Contact and policy updates
The terms displayed when you place an order apply to that purchase, subject to mandatory legal requirements. Future policy updates do not automatically shorten a return period already offered for an earlier order.
For return requests, refund questions or an issue with a delivered item, use the contact details below. A demonstration form acknowledgment does not transmit a return request; use email while the contact form is in demonstration mode.
Email: care@clarkethereader.com
Address: 11912 W 75th Cir, Arvada, CO 80005
Phone: +1 (303) 312-3819